Sometimes different combinations of operating systems, devices, browsers and your own security settings can affect how the online system operates. Trying a different computer or browser (For example Edge or Internet Explorer or Mozilla) can often help.
This usually occurs because A): Your spam filter has moved it to your spam folder or B): You have inadvertently typed your email address incorrectly. If this is the case you will need to contact our office to correct the error. Failure to do so will mean you won’t receive your link for the ‘digital download’ part of your order.
If you have your original envelope you can order online at any time. You can also choose to send your order directly to us, or drop it in to our office at anytime. However orders received after the main delivery has been made to school will incur a price increase.
You simply need to call our studio on 5174 7714 and arrange for them to come in and have their photo taken. We have several days each month where we are available between 3:00pm and 5:30pm to take ‘missed’ students.
You simply need to call our studio on 5174 7714 and arrange for them to come in and have their photo taken. We have several days each month where we are available between 3:00pm and 5:30pm to take ‘missed’ sibling groups.
We accept cash, cheque, money order, Visa, MasterCard and debit card. Credit/Debit card payments can only be made online.Cash, cheques and money orders can be placed inside the order envelope. Please seal your envelope for security purposes.
Our normal delivery time is 4 weeks from when we get approval of names and proofs from your school.
We offer a satisfaction guarantee. If you are unhappy with your child’s photo you can choose between having a ‘reshoot’ at our studio in Traralgon, or a refund of your money.
No. We do not offer digital manipulation of any students. If you have a specific request this must be made prior to school photo day, and we will require approval from you, as the parent, in writing along with an additional fee. You will need to phone our studio to discuss this.
No. You can elect to collect your order in person from our studio or sent to you via post (you will need to pay a postage fee). Please contact our office prior to school photo day to organise this.